Return Policy
Welcome to Sunrise Vitamins!
Sunrise Vitamins is owned and operated by Sunrise Vitamins LLC.
This return policy applies to all products purchased through:
(Hereinafter referred to as “Sunrise Vitamins”).
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
- RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days from the date of delivery. If 30 days have passed since delivery of the product, we are unable to offer a refund.
Important: The following products are non-returnable:
- Products on sale and purchased with promotional codes or based on a promotion or contest are non-refundable.
- CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in its initial state (unmarked, unaltered and undamaged).
- Product must be unopened.
- All returns must be accompanied by your invoice as proof of purchase.
- Any product you have received and returned is your responsibility until it arrives at our warehouse. Please be sure to send the product back to us using a delivery service that insures the value of the product. When returning the product, please package it securely.
- Return charges are non-refundable.
- Sunrise Vitamins reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: To request a return, please send us your return request to support@sunrisevitamins.org and you will receive instructions on how to return the product.
Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
- DEFECTIVE OR DAMAGED PRODUCTS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and fix it. Remember that you have 7 days to return defective items. Only in these cases we will assume the shipping cost.
The request must contain the following:
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
- PROCESSING YOUR REFUND
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your refund, please contact us at support@sunrisevitamins.org.
Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product and the original shipping cost will be deducted from the refund.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by Sunrise Vitamins. If the buyer requests a refund, he will receive a full refund including shipping costs.
- UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to Sunrise Vitamins will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
- CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
Sunrise Vitamins.
Email: support@sunrisevitamins.org.